JeepMom Savings

I've been a Sam's Club Member for years now. My husband owns a business (Taboo Customs - check it out by clicking here) I was recently on Sam's Club Facebook Page, while under discussions there was a woman who asked for honest reviews about Sam's Club memberships. Being the honest person I am, here is what transpired:

Jen Bell

I've had a business membership for years. I've seen the good & bad. I've had "the cake from hell" expierence three different times with my one store.

1) My daughter's carebear rainbow cupcake cake was not a rainbow, they put it in too small of a box and it turned into a gay pride cake. (We were not offended, just mad they were too lazy to find the right size box.

2)Special ordered a cake, it was so bad I left it at the club and bought another cake elsewhere.

3)I went to get "stock" cupcakes for my class but all they had were swords and plain. They refused to put picks into the plain ones.

The bakery sucks, just avoid special orders. Period.

The good is the money you save, or the convience of buying items in bulk.

Sam's Club

We are sorry about your bakery experiences, Jen. Please let us know which Club you shop with so we can forward your feedback to Club Management.

Jen Bell

I've talked to club management and they do nothing. They seem to accept the poor quality of service they provide. It needs to be sent above the store level. It's sad because it would be a great value. I am now to the point of paying more for fewer cupcakes at another local store's bakery because the service is worth it to me. I would gladly discuss this with someone above the store level. This is regarding the Quincy, IL store.

Sam's Club

Thank you for taking the time to share your concerns with us. We will forward this to the appropriate people.

Sam's Club

Jen, we are very sorry about your experience. A Sam's Club representative will be contacting you via private message.

Jen Bell

Thank you verry much. The store manager called today and made me a wondeful offer.

So what was the wonderful offer you wonder? The manager gave me another full year of membership free! So instead of expiring October 2011, my membership was set to expire October 2012.

Sam's Club then  had a "tip jar" contest where business owners could put "tips" into a virtual jar. Not monetary tips, but helpful customer service tips. I'll be darned I won on of the prizes. I won a free Plus Membership upgrade and extenstion. I was a one year extension, sorta. I figured since I already had the extra year on the account they would just upgrade my membership until it expired.

WELL............I logged onto my Sam's Club app on my my iPhone today, and I now have a Business Plus membership until June 2013 (I guess one year that I won but since I already had a 2012 date, they put it to June 2013?) What ever, I'm not complaining. I now have what it valued at $200 in membership fees for free at Sams Club.

Just goes to show, be honest, sometimes people listen.